Privacy Policy — Natural Service AI

Last updated: August 2026

Natural Service AI ("we," "us") operates WhatsApp-based customer service automation on behalf of client businesses. This policy explains how we handle data encountered in that process.

What we collect

WhatsApp phone numbers and message content exchanged between end customers and the client businesses we serve; basic business account information for the client businesses themselves (WhatsApp Business Account IDs, phone numbers, message templates).

How we use it

To operate automated and human-assisted customer service on WhatsApp on behalf of our clients — receiving messages, generating relevant replies, and routing conversations to a human team member when needed.

Sharing

We share data with Meta/WhatsApp (as the messaging platform), our AI processing provider (Anthropic, for generating responses), and our database provider (Supabase, for secure storage) — solely to deliver the service. We do not sell data to third parties.

Retention

Message history is retained only as long as needed to provide the service and is deleted upon a valid deletion request (see Data Deletion page).

Your rights

You may request access to or deletion of your data at any time.

Contact

kigelman.nir@gmail.com — ניר קיגלמן (Natural Service AI)